Returns: Returns are not accepted.

There is a reason for this. Many people buy parts and then "change their mind", or buy parts simply to see if their clocks "work", and then return the parts.

Accepting "no questions asked" returns to accommodate people who "change their mind", or to cater to people who buy parts "just to see if their clocks work", would require that I spend a substantial amount of time per week (in the past, it was 1 to 2 hours per week) shipping parts that were simply going to be returned to me. 

Call me "old-fashioned", but if something is simply going to be returned to me, I would prefer not sell it in the first place. My "no return" policy is so that people who "buy and return" will do so at the websites of other clock shops.

Exchanges: Are given.

If you purchase the wrong item, or the wrong size, etc. you may exchange it for the correct one. I will assist you in selecting the right one and will ship it to you quickly. Just contact me and I will get the correctly-fitting items out to you at once. No restocking fees, no hassles, no nonsense. Please return the incorrect item(s).

Refunds: Are given, for those cases in which I have your money and I cannot supply the correctly fitting item for your clock. Example: you have purchased a grandfather clock door key from me, and I cannot supply one that will work inside your clock's lock. You will receive a refund in full of the purchase price. Postage + shipping, etc. is not refundable. Note: Refunds are not given if you "change your mind", or if you "buy and return" (see above).

I sincerely thank you for your business, and I look forward to supplying your needs.

Thank you for taking the time to read this.

- John F. Kurdzionak
   JFK Clock Repair

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